Marina Bay Sands Unveils Innovative Arrival Service

Singapore (8 March, 2012) – Marina Bay Sands has rolled out a new state-of-the-art arrival service that allows hotel guests the option of completing the check-in process by the time they arrive at the hotel. The innovative arrival experience begins the moment the guest boards the complimentary Marina Bay Sands coach at any of Changi Airport’s four terminals.  A Marina Bay Sands guest service agent will register the guest’s details via handheld tablets. In an industry first, the data will be updated in real-time into the hotel guest system, allowing for the full onboard check-in experience, complete with credit card verification and key-card collection. Upon arrival at Marina Bay Sands, the checked-in guests are able to proceed directly to their hotel room, maximizing their time on property.

Benny Zin, COO of Marina Bay Sands said, “This new check-in service reflects our continued commitment towards guests to raise service standards. The convenience of the airport coach check-in, coupled with the onboard wifi services available, will enhance their stay at Marina Bay Sands from the moment they arrive in Singapore.”


At the same time, the full fleet of airport coaches has recently been out fitted with wifi capability, allowing guests to surf seamlessly onboard en route to the Hotel. Guests can board  this complimentary airport coach from coach pick-up bays at Changi Airport Terminals 1, 2, 3 and the Budget Terminal. 

The service runs at 30-minute intervals from 6.00am to 10.00pm and at one hour intervals from 10.00pm to 6.00am.

Express Check out Services
Marina Bay Sands also recently rolled out a similar technology for speedy check-outs at the Hotel. With this service, mobile guest service agents will approach guests to offer them check-outs via handheld tablets. Once the guest verifies their  information and hotel charges displayed on the handheld tablets, the entire transaction is completed within minutes.  This new service is an addition to other fast check-out options currently in place at the Hotel, such as the Express Checkout (Dropping key card in a box) and in-room TV check-out.

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2 Reviews

  1. The Marina Bay Sands | Singapore City 360, 3 years ago

    [...] update: Marina Bay Sands unveiled innovative Arrival [...]

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  2. Cory Harrison, 2 years ago

    The level of service was very disappointing. I previously stayed at the swissotel Stamford the night before staying at MBS and I must say that there is a huge difference in terms of the level of service. Right from checking in, the problems already started. The listed check in time was 3pm but when we came to check in at 4:30pm, our room was not yet ready and an alternative was a room on the 3rd floor (why would I pay all that money to stay on the 3rd floor?). They said it would be an hour longer before our room was ready so we decided to walk around the mall and they said they would give us a call when the room was ready. After one and a half hours, we still did not receive a call and decided later found that our room had already been ready but they forgot to call us. There were also complications with our luggage since we left it at the concierge. When we dropped off our luggage they were supposed to give us a copy of the luggage tag with an ID number. But for some reason the guy at the concierge said we did not need a copy of it. They were supposed to bring the luggage up to our room but could not seem to find it, honestly how hard can it be to find luggage especially since we have a confirmation tag and number. It took 30min before our luggage was finally delivered and we were unable to maximize our time at the infinity pool because of all the delays. I am very sad because I am a Singaporean currently working in San Francisco and brought my girlfriend who is from Taiwan to visit Singapore for the first time. MBS was one of her first impressions of Singapore “high class” hotel service and I was highly embarrassed to have brought her to MBS to experience this kind of bad service considering the price I’m paying to stay here. I chose MBS because of the infinity pool facility and now that I have experienced it, this would probably be my last time staying at Marina Bay Sands. From now on I would never recommend it to any of my friends.

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