Singapore (8 March, 2012) – Marina Bay Sands has rolled out a new state-of-the-art arrival service that allows hotel guests the option of completing the check-in process by the time they arrive at the hotel. The innovative arrival experience begins the moment the guest boards the complimentary Marina Bay Sands coach at any of Changi Airport’s four terminals. A Marina Bay Sands guest service agent will register the guest’s details via handheld tablets. In an industry first, the data will be updated in real-time into the hotel guest system, allowing for the full onboard check-in experience, complete with credit card verification and key-card collection. Upon arrival at Marina Bay Sands, the checked-in guests are able to proceed directly to their hotel room, maximizing their time on property.
Benny Zin, COO of Marina Bay Sands said, “This new check-in service reflects our continued commitment towards guests to raise service standards. The convenience of the airport coach check-in, coupled with the onboard wifi services available, will enhance their stay at Marina Bay Sands from the moment they arrive in Singapore.”
At the same time, the full fleet of airport coaches has recently been out fitted with wifi capability, allowing guests to surf seamlessly onboard en route to the Hotel. Guests can board this complimentary airport coach from coach pick-up bays at Changi Airport Terminals 1, 2, 3 and the Budget Terminal.
The service runs at 30-minute intervals from 6.00am to 10.00pm and at one hour intervals from 10.00pm to 6.00am.
Express Check out Services
Marina Bay Sands also recently rolled out a similar technology for speedy check-outs at the Hotel. With this service, mobile guest service agents will approach guests to offer them check-outs via handheld tablets. Once the guest verifies their information and hotel charges displayed on the handheld tablets, the entire transaction is completed within minutes. This new service is an addition to other fast check-out options currently in place at the Hotel, such as the Express Checkout (Dropping key card in a box) and in-room TV check-out.
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